You will receive an order dispatch email with a tracking number. If you require assistance, please contact our Customer Service Team at

Once payment is cleared it will take an estimated- on stock items 10 business days – pre order items & couture 8-10 weeks before delivery as each EZGI CINAR piece is crafted by hand. Orders are shipped by DHL. We may sometimes use other couriers. This will depend on the customers country.

If the customer has provided an incorrect address, refuse to sign for the ordered package or if it’s not picked up at the pick up point (in the case of missed delivery attempt) we will have to charge an additional fee to resend the shipment to you. We do not take responsibility for a lost or undelivered item if the address is incorrect. A new delivery will not be despatched until the original order is delivered back to us.If your order is returned to us the cost of redelivery must be paid before it is despatched again

Please note that the estimated delivery times are to be used as a guide only, and EZGI CINAR is not responsible for any delays caused by destination customs clearance processes. A signature is required for any goods delivered, at which point responsibility for your purchase goods is passed to you.


If you order products for delivery outside of Switzerland, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You, as the importer, will be responsible for payment of any such import duties and taxes. These fees are enforced by the destination country. Please note that we have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country; you should contact your local customs office for more information.

EZGI CINAR is not responsible for any fees charged by customs.  If you decide to refuse any shipments from EZGI CINAR you are responsible for the original shipping charges, duties, taxes and customs charges that are incurred on both the original and returned shipment.  In this event, this amount will be deducted from your original payment.