Refund – Exchange policy

All clothing and accessories produced by EZGI CINAR, hereby referred to by name or as “we”, “us” and “our”, are carefully made by hand in our atelier to ensure the best possible quality. Each piece is made to order and as a result of this we are unable to offer a refund.

You are allowed to return products to get them resized. All return delivery costs must be covered by the customer. If you are unsure about sizing please email before or after placing an order. We offer a complimentary made to measure service and we encourage customers to contact us with their requirements.

If a product is deemed faulty or damaged during delivery you must inform us in writing, within seven working days of delivery of your item(s). Please email before returning any products. In the rare case of any item being faulty upon delivery a product exchange will be offered. If you do not inform us within 7 days (in writing) we shall no longer bear liability to you for the products.

Please do not return any products to us before informing us first and confirming return customs documents. Products must be returned to us in the original condition and in the original packaging. Please be aware that the shipment costs to send back goods to us cannot be refunded if not agreed prior from us in writing. It is important that you use a courier or registered post to send back goods. We are not responsible for any damage to items you send back to us. Please forward us your package tracking number to prevent from packages getting lost or delayed. Items lost in transport will not be compensated if our instructions were not followed.

Items will be inspected upon return and are the sole responsibility of the buyer until items arrive at our office. Please to care to package your return to prevent any damage to the item and its original packaging. 

Product orders and bespoke orders accepted by EZGI CINAR are final. You may not cancel this agreement at any time.